RETURN, EXCHANGE AND CANCELLATION POLICIES

ONLINE STORE | EQUIPMENT PURCHASE

Used Equipment Return Policy

No Refund Final Sale

New Equipment Return Policy

Not completely satisfied with your purchase? We are here to help! We offer a simple return service, at a cost of $15, within 30 days of your purchase.

Conditions applicable to a return by mail
Please note the applicable exceptions to our return policy:

Returned items must be unused (no signs of wear);
Returned items must have their tags and be returned in their original packaging;
Items on sale are non-refundable.
Return shipping costs are covered only if the packing slip provided is used.
Any item that does not meet the criteria of this policy may be returned to you and a refund will not be issued.
A full refund will be issued to your credit card within 15 days of receiving the returned items.

Want to make a return?

  • Send an email to our team at info@skichicchocs.com. The following information must be included:
  • Your order number;
  • The name of the item(s) in your order that you wish to return;
  • The reason for your return.
  • Print the prepaid shipping label that you will receive via email once your request has been processed by our team.
  • Carefully package the item(s).
  • Affix the return label over the old shipping label. Only one barcode and one address should be visible on the package.
  • Drop off the package at a Canada Post outlet of your choice.

Exchange Policy

Unfortunately, no exchanges are accepted. If you wish to exchange an item, please return it and place a new order.

Cancelling your order
It is possible to cancel any order before it is mailed.
An email request must be sent to info@skichicchocs.com. The email must include:

  • Your order number;
  • The name of the item(s) in your order that you wish to cancel;
  • The reason for the cancellation.
  • A full refund will be issued to your credit card within 15 days of your request.

Item lost or damaged in transit
If the item was damaged in transit, please send us photos of the packaging within 7 days of receiving the package to info@skichicchocs.com. It is important to include your order number. A member of our team will contact you afterwards to explain the steps to follow.

Warranty
The manufacturer's warranty is applicable. For all warranty returns, please contact the manufacturer of the item in question directly.

GUIDED SERVICES | MOUNTAIN SCHOOL TRAINING

All services will not be cancelled due to weather conditions.

Ski Chic-Chocs service begins at the time of your reservation. You will receive by email the documentation and an educational video on mountain safety. All content is mandatory to complete before your stay. This service corresponds to a non-refundable and non-transferable fee of 10% of the total bill.

Any modification to the date of your reservation is accepted 21 days prior to your scheduled arrival date, depending on our availability. In the same season.

Ski Chic-Chocs reservation and cancellation policies are standard in this industry.

All cancellations must be made in writing to info@skichicchocs.com

TRAVEL

Any changes to your reservation will be accepted before final payment.
For any change after the reservation (for example: type of room, hotel, type of car), a handling fee will be applied in addition to the fees inherent to the addition or modification of the reservation. Requested changes are subject to supplier availability.
A deposit of 10% of the total value of the trip is required at the time of booking followed by the final payment 67 days prior to the departure date.
Final payment must be made 67 days prior to departure for all participants. Ski Chic-Chocs reserves the right to cancel said reservation without prior notice, without recourse by the client and subject to a cancellation fee if full payment has not been made within the prescribed time frame.
If a cancellation is made prior to final payment, the deposit amount will be considered the cancellation fee. If a cancellation is made after final payment has been made, the cancellation fee will be what the suppliers charge Ski Chic-Chocs in addition to the deposit amount.
All cancellations must be made in writing to info@skichicchocs.com.
Ski Chic-Chocs strongly recommends that you purchase travel insurance prior to your departure that also covers Covid-19 illness.
Passports must be valid for all trips outside of Canada (some countries also require that they be valid for 6 months after the date of return to Canada).
Ski Chic-Chocs' reservation and cancellation policies respect the standards in this industry.

 HOUSE SKI CHIC-CHOCS

Full refund for cancellations made within 48 hours of booking, if the arrival date is at least 14 days away.
50% refund for cancellations made at least 7 days prior to arrival date. No refund for cancellations made within 7 days of the arrival date.
All cancellations and rescheduling must be submitted and approved by Ski Chic-Chocs on AirBnB.

GIFT CARDS

Non-refundable

* This refund policy is subject to change without notice.