Refund policy

GUIDED SERVICES | MOUNTAIN SCHOOL TRAINING | TRAVEL

When making your reservation, you must choose between two cancellation options: Standard Rate or Flexible Rate. The following conditions apply to the total amount of your package (before taxes).

Standard Rate

  • Cancellation made more than 30 days before the start of the package: 90% refund (10% non-refundable).

  • Cancellation made between 30 and 10 days before the start of the package: 50% refund.

  • Cancellation made less than 10 days before the start of the package: no refund.

Flexible Rate*

(12% surcharge on the total amount, before taxes)**

  • Cancellation made more than 3 days before the start of the package: 100% refund of the package amount.

  • Cancellation made less than 3 days before the start of the package: 80% refund of the package amount.

* The flexible pricing option can be selected no later than 45 days before the start of the package.
** The surcharge is billed separately from the package and is non-refundable.

Weather Conditions

Services will not be canceled due to weather conditions unless Ski Chic-Chocs determines that they pose a safety risk.

In such a case, Ski Chic-Chocs reserves the right to cancel or reschedule the activity. The client may then choose between a 50% refund or a credit applicable to another activity during the same season.

We strongly recommend purchasing travel insurance or considering the Flexible Rate option.

Reservation Modifications

Any date modification may be made up to 21 days before your scheduled arrival date, subject to availability.
The modification must occur within the same season.
After this period, the reservation will be considered final and subject to the cancellation conditions above.

General Provisions

  • All refunds will be issued using the same payment method used at the time of booking.

  • No refund will be granted for absences or delays on the day of the activity.

  • All cancellations must be made in writing to: info@skichicchocs.com

Mountain Goats Trip

  • Air Canada: Air Canada’s cancellation policy in effect at the time of your cancellation applies.

  • Transfer: Refundable if canceled more than 14 days before departure. 100% non-refundable within 14 days or less before departure.

  • Hotel: 100% non-refundable within 30 days or less.

  • Ski: 100% non-refundable from the time of booking.

ONLINE STORE | EQUIPMENT PURCHASE

Return Policy

No returns or exchanges on used equipment — final sale.

Not completely satisfied with your purchase? We’re here to help! We offer a simple return service for a $15 fee, within 15 days of purchase.

Conditions for returns by mail

Please review the following exceptions to our return policy:

  • Returned items must not have been used (no signs of wear);

  • Returned items must have original tags and be returned in their original packaging;

  • Sale items are non-refundable;

  • Return shipping fees are covered only if the provided shipping label is used.

Any item that does not meet these criteria may be returned to you and a refund will not be issued.
A full refund will be issued to your credit card within 15 days of receiving the returned items.

How to make a return

Email our team at info@skichicchocs.com and include the following information:

  • Your order number;

  • The name(s) of the item(s) you wish to return;

  • The reason for the return.

Print the prepaid shipping label you will receive by email once your request has been processed.
Carefully package the item(s).
Place the return label over the original shipping label. Only one barcode and one address must be visible on the package.
Drop off the package at any Canada Post location.

Exchange Policy

Unfortunately, exchanges are not accepted.
If you wish to exchange an item, please return it and place a new order.

Order Cancellation

Any order may be canceled before it is shipped.
A request must be sent by email to info@skichicchocs.com, including:

  • Your order number;

  • The name(s) of the item(s) you wish to cancel;

  • The reason for cancellation.

The refund, minus the transaction fee, will be issued to your credit card within 15 days of your request.

Lost or Damaged Items During Shipping

If an item was damaged during shipping, please send photos of the packaging within 7 days of receiving the package to info@skichicchocs.com, including your order number.
A member of our team will contact you with the next steps.

Warranty

The manufacturer’s warranty applies.
For any warranty-related return, please contact the manufacturer of the item directly.

MAISON SKI CHIC-CHOCS

  • Cancellation is free within 48 hours, provided the traveler cancels at least 14 days before arrival (time indicated in the confirmation email).

  • After this period, travelers may cancel up to 7 days before arrival and receive a 50% refund of the nightly rate and cleaning fees, but not the service fees.

All cancellations and rescheduling must be submitted and approved by Ski Chic-Chocs on Airbnb.

GIFT CARDS

Gift cards are non-refundable.

This refund policy is subject to change without notice.